Legal
Distance Sales Agreement
1. Parties
SELLER
| Company name | GEP Turizm İşletmeciliği Ltd. Şti. |
| Brand | World Walker Travel |
| Address | İsali Gaferli Avcılar Mahallesi, Kuran Kursu Caddesi No: 11 / Z/1, Göreme Town, Merkez / Nevşehir 50180 |
| Tax office | Nevşehir |
| Tax no | 3940462767 |
| MERSIS no | 0394046276700019 |
| TÜRSAB licence no | 7564 |
| Phone | +90 501 271 11 16 |
| [email protected] | |
| Website | https://worldwalkertravel.com |
BUYER
| Full name | This information is filled in automatically when the order is placed. |
| Phone | This information is filled in automatically when the order is placed. |
| This information is filled in automatically when the order is placed. | |
| Address | This information is filled in automatically when the order is placed. |
2. Subject
The subject of this agreement is to determine the rights and obligations of the parties, within the framework of Consumer Protection Law no. 6502 and the Regulation on Distance Contracts of Turkey, regarding the sale and performance of the service described below, which the SELLER sells to the BUYER through its website.
3. Characteristics of the Service
The name, date, number of persons and, where applicable, the hotel of the service are shown in the order summary below. Other main characteristics of the service are as stated in the description on the page where the BUYER placed the order.
| Order no | This information is filled in automatically when the order is placed. |
| Service | This information is filled in automatically when the order is placed. |
| Service date | This information is filled in automatically when the order is placed. |
| Number of persons | This information is filled in automatically when the order is placed. |
| Hotel | This information is filled in automatically when the order is placed. |
| Order date | This information is filled in automatically when the order is placed. |
4. Total Price and Amount Paid
The total price of the service and the amount collected from the BUYER are shown in the table below. The total price is the final consumer price including applicable taxes. If the amount paid is lower than the total price (for example a deposit), the payment method and time of the remaining amount are stated in the order confirmation.
| Total price | This information is filled in automatically when the order is placed. |
| Amount paid | This information is filled in automatically when the order is placed. |
| TL amount charged to your card | This information is filled in automatically when the order is placed. |
| Exchange rate applied | This information is filled in automatically when the order is placed. |
| Payment method | This information is filled in automatically when the order is placed. |
5. Payment Method
- Payment is made by credit card.
- The payment is verified by your bank with 3D Secure.
- The charge is made under the security of the Yapı Kredi Bankası A.Ş. virtual POS infrastructure; your card details are not stored by the SELLER.
If the price is shown in a foreign currency, Turkish lira is charged to your card at the time of the order. The TL equivalent is calculated using the foreign exchange selling rate of the Central Bank of the Republic of Türkiye at the time of payment and is shown in the order summary. If an exchange-rate difference arises between collection and refund, that difference, if any, may appear on the card statement according to the bank's practice.
6. Place and Time of Performance
The service is performed on the tour day stated in the order summary. If the service includes hotel pick-up and drop-off, pick-up and drop-off are made at the hotel or meeting point given by the BUYER; the pick-up time is notified separately.
7. Delivery
The service is delivered by an electronic confirmation (voucher), which is sent to the e-mail address given by the BUYER and, where necessary, also via WhatsApp. There is no physical delivery of goods.
8. Right of Withdrawal and Cancellation Terms
Under Article 15/1-(g) of the Regulation on Distance Contracts, there is no right of withdrawal in contracts for accommodation, carriage of goods, car rental, supply of food and beverages, and leisure activities that must be performed on a specific date or within a specific period. The service under this agreement is of this nature; therefore the BUYER has no statutory right of withdrawal.
Nevertheless, as a matter of its commercial policy, the SELLER applies the following cancellation and refund terms:
- Cancellations made up to 24 hours before the start time of the service are free of charge and the whole amount paid is refunded.
- If a balloon flight is cancelled for weather or flight safety reasons, the BUYER is offered free transfer to the next day or a full refund.
- If the service is cancelled by the SELLER (the agency), the whole amount paid is refunded.
- No refund is made for cancellations made less than 24 hours before the start of the service.
- No refund is made in case of no-show.
9. Refund Method and Timing
Refunds are made to the card with which the payment was made. After the SELLER initiates the refund, it may take 2-10 business days for the amount to appear in the account, depending on the bank. The processing times of the card-issuing bank are outside the SELLER's control.
A cancellation request is sent, stating the order number, by phone (call or WhatsApp) to +90 501 271 11 16 or by e-mail to [email protected]. The 24-hour period is calculated from the moment the request reaches the SELLER.
10. Default of the Seller
If the SELLER does not perform the service in accordance with the agreement, the BUYER may exercise the optional rights arising from the Law and the Regulation. If the contract is terminated or the service cannot be performed, the amount collected from the BUYER is refunded.
11. Force Majeure
If performance of the service becomes temporarily or permanently impossible due to force majeure beyond the control of the parties, such as natural disaster, epidemic, war, an official authority decision, or extraordinary weather or road conditions, neither party can be held liable. In that case the service is transferred to another date agreed between the SELLER and the BUYER, or the amount paid is refunded.
12. Dispute Resolution and Jurisdiction
For disputes arising from this agreement, the Consumer Arbitration Committees at the BUYER's place of residence or at the place where the consumer transaction was made are competent up to the value announced each year by the Ministry of Trade, and the Consumer Courts are competent above that value. The BUYER may submit complaints and objections to these authorities.
13. Entry into Force and Record Keeping
The agreement is concluded when the BUYER reads and approves this text electronically at the payment step. The BUYER accepts that they have read the Pre-Contract Information Form before the agreement was concluded and confirmed it electronically. The text of the agreement is kept linked to the relevant order.