Cancellation and Refund Terms

This page summarizes in plain terms the cancellation and refund rules for services purchased by card through World Walker Travel.

1. Exception to the Right of Withdrawal

Under Article 15/1-(g) of the Regulation on Distance Contracts, there is no right of withdrawal in contracts for accommodation, carriage of goods, car rental, supply of food and beverages, and leisure activities that must be performed on a specific date or within a specific period. The service under this agreement is of this nature; therefore the BUYER has no statutory right of withdrawal.

2. Cancellation and Refund Rules

Nevertheless, as a matter of its commercial policy, the SELLER applies the following cancellation and refund terms:

• Cancellations made up to 24 hours before the start time of the service are free of charge and the whole amount paid is refunded.
• If a balloon flight is cancelled for weather or flight safety reasons, the BUYER is offered free transfer to the next day or a full refund.
• If the service is cancelled by the SELLER (the agency), the whole amount paid is refunded.
• No refund is made for cancellations made less than 24 hours before the start of the service.
• No refund is made in case of no-show.

3. Refund Method and Timing

Refunds are made to the card with which the payment was made. After the SELLER initiates the refund, it may take 2-10 business days for the amount to appear in the account, depending on the bank. The processing times of the card-issuing bank are outside the SELLER's control.

4. How to Cancel

A cancellation request is sent, stating the order number, by phone (call or WhatsApp) to +90 501 271 11 16 or by e-mail to [email protected]. The 24-hour period is calculated from the moment the request reaches the SELLER.