Service Performance and Delivery Terms

This page explains how the purchased service is performed and delivered. It is a general framework; details are given in the order confirmation and on the service page.

1. Time of Performance

The service is performed on the tour day stated in the order summary.

2. Hotel Pick-up and Drop-off

If the service includes hotel pick-up and drop-off, pick-up is made from the hotel or meeting point the BUYER gave when ordering, and the BUYER is dropped off at the same place at the end of the service. The pick-up time is notified to the BUYER the day before the tour day.

3. Being Ready

The BUYER must be ready at the stated place at the notified pick-up time. If the service is missed because the BUYER was not ready, no refund is made.

4. Electronic Confirmation and Delivery

The service confirmation (voucher) is sent electronically to the e-mail address given by the BUYER and, where necessary, via WhatsApp. There is no physical delivery; nothing is sent by cargo or post.

5. Weather

Outdoor services depend on weather conditions. When safety requires, the service may be cancelled, postponed or have its programme changed. For balloon flights, the cancellation and refund rules apply in case of cancellation.

6. Safety and Health Notices

The BUYER must follow the safety and health instructions of the guide and the officials. Persons whose health is not suitable for taking part, in particular in cases such as pregnancy, heart or balance disorders, are advised to inform the SELLER before ordering and to consult a doctor if necessary.

7. Children and Age Limits

For some services, age, height or accompaniment requirements may apply to children. These requirements are stated on the service page; participants who do not meet them may not be admitted to the service.

8. Contact

On the day of the service, +90 501 271 11 16 or [email protected] can be used for contact and questions.